Shipping policy
Shipping Policy
Effective Date: 03/26/2021
Thank you for shopping with VoyageFlower. We aim to provide you with the best shipping options, no matter where you live. Here are the details of our shipping policy: #
1. Order Processing
Order Processing Time: All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Order Cutoff Time: Orders received after 9:00 PM will be processed the next business day.
2. Shipping Rates and Delivery Estimates
Domestic Shipping: Standard Shipping: 3-5 business days
Expedited Shipping: 1-2 business days
Free Shipping: Orders over $50 qualify for free standard shipping.
International Shipping:
Shipping rates and delivery times vary depending on the destination. Please enter your address at checkout to see the shipping cost.
3. Shipping Confirmation and Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to become available.
4. Customs, Duties, and Taxes
VoyageFlower is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages and Issues
VoyageFlower is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
6. Missing or Lost Packages
If you have not received your order within the estimated delivery time, please contact our customer service team at Info@voyageflower.com with your order number. We will work with the shipping carrier to resolve the issue as quickly as possible.
7. Shipping Restrictions -
Certain products may have restricted shipping options due to regulations or restrictions in certain areas.
8. Contact Us If you have any questions about our shipping policy, please contact us at: Info@voyageflower.com